Terms and conditions

1Booking and payment

1. 1.1These terms apply to every booking of Terraza de Fiesta GK2 (the Venue), which is a unit of Nien Homestays OPC Pvt. Ltd. (we, us). By paying for or confirming a booking, the guest (you) agrees to them.
2. 1.2We rent the space by the hour, within our opening hours of 7 am to 11 pm. Your booking period includes set-up and clear-up.
3. 1.3A booking is confirmed only once the full hire charge has been received. Until then it is provisional.
4. 1.4We reserve the right to release the Venue for any booking that remains unpaid.
5. 1.5Hire charges attract GST at 18%. A GST invoice is issued after the event, including any extra charges (see Security deposit).
6. 1.6Payments are made by UPI or bank transfer, using the details on your booking confirmation.

2Cancellation, rescheduling and no-show

All times are counted from the scheduled start time of your booking. Please send cancellation and rescheduling requests to us in writing, by email or WhatsApp.

1. 2.1Cancellations made at least 48 hours before the scheduled booking date and time are free of charge. The hire charge paid is refunded in full.
2. 2.2If you cancel within 48 hours of the scheduled booking date and start time, 25% of the booking amount is charged and the balance is refunded.
3. 2.3If you do not show up for your booking, the hire charge is not refunded.
4. 2.4Rescheduling requests made at least 48 hours before the start time are accepted subject to availability. We do not reschedule a booking within 48 hours of its date and start time.
5. 2.5In the case of a cancellation or a no-show, the security deposit is refunded in full.
6. 2.6Refunds are made by UPI or bank transfer to the details you share with us.

3Security deposit

A refundable security deposit of ₹10,000 is collected for every booking and is acknowledged by email when we receive it.

1. 3.1The security deposit is refundable. It is not part of the hire charge, carries no GST, and is not an invoice item.
2. 3.2It is held against extra guests beyond the number booked, time used beyond the booking, damage to or loss of the venue, furniture, fittings or equipment, and any extra cleaning needed.
3. 3.3After the event we send a GST invoice for the hire and for any such extra charges. The amount is adjusted against the deposit and the balance is shown on the invoice as refundable.
4. 3.4The refundable balance is returned to the guest within 48 hours of the invoice, by UPI or bank transfer to the details the guest shares.
5. 3.5If the extra charges are more than the deposit, the guest pays the difference against the invoice.
6. 3.6If the booking is cancelled, or the guest does not show up, the deposit is refunded in full.

4Use of the venue

1. 4.1The Venue has a hard stop at 11 pm. Your event, including clear-up, must end and all guests must have left by then. Time used beyond your booking is invoiced.
2. 4.2Seating is for 20 guests and standing capacity is 30. The maximum capacity is 30 guests, including children, and we cannot admit more than this under any circumstances. Guests above the number booked, up to this limit, are invoiced as extra guests.
3. 4.3We only rent out the space. Food, catering and service are arranged by you, and you are responsible for any caterer or vendor you bring. They must follow these terms.
4. 4.4Any decoration or set-up before the event must be discussed with us and approved in advance. Nothing may be fixed to walls, ceilings or fittings in a way that could damage them.
5. 4.5No personal audio or video equipment is allowed inside the Venue. If your event needs sound or screening arrangements, please speak to us before you book.
6. 4.6Please clean up after your event and dispose of all trash in the designated disposal bins.
7. 4.7The main entrance to the Venue must be kept closed at all times, so that noise and disturbance to the building and neighbours are kept to a minimum.
8. 4.8Staff-only areas inside the Venue are not open to guests.
9. 4.9Fireworks, firecrackers, sparklers and open flames are not permitted. Alcohol must be consumed in line with the law, including the legal drinking age. Children must be supervised by an adult at all times.

5Guest conduct

1. 5.1You are responsible for the conduct of everyone you invite, and of your vendors, for the whole of your booking.
2. 5.2Please be considerate of the other residents of the building and the neighbourhood, and keep sound at a reasonable level.
3. 5.3We reserve the right to ask any disruptive guest to leave. If the behaviour continues or is serious, we may bring the event to an end. No refund is due where an event is ended for this reason.

6Parking and neighbours

1. 6.1Parking is available for up to 6 cars. Paid valet is available and is charged separately.
2. 6.2Parking outside neighbouring houses is strictly not allowed.
3. 6.3If you expect more than 6 vehicles, please discuss this with us before you book.

7Damage and liability

1. 7.1You are responsible for loss of or damage to the Venue, its furniture, fittings and equipment caused by you, your guests or your vendors. The cost is adjusted against your security deposit and, if it is more, invoiced to you.
2. 7.2You and your guests use the Venue at your own risk. To the extent the law allows, we are not responsible for injury, or for loss of or damage to personal belongings, during your booking.

8General

1. 8.1The terrace is open-air. Weather is not a ground for a free cancellation, but we will try to help you reschedule where we can.
2. 8.2If we have to cancel or reschedule a booking for reasons beyond our control, including safety concerns, we will offer you a new date or refund everything you have paid.
3. 8.3The terms in force on the date of your booking apply to it. We may update these terms for future bookings.
4. 8.4These terms are governed by the laws of India. Courts in New Delhi have jurisdiction over any dispute.
5. 8.5Questions about these terms? Please ask us before you book.